17
www.ciltuk.org.uk
Further information
Members can see a podcast of the lecture,
web site: www.ciltuk.org.uk/pages/LL2009
A large audience of industry
experts eagerly listened to this
rare insight into the thinking of
the world's largest logistics
company
Institute Vice-President Jim
Spittle (left) chaired the lecture
with his usual good humour,
and Institute Chief Executive
Steve Agg (right) led the
thanks to Graham Inglis
In-flight opportunities
Graham Inglis revealed that DHL is to manage BA's
entire short-haul and domestic Heathrow in-flight supply
chain service, which means that DHL is now in the
catering business: `Eighty per cent of the value of the
food service is logistics.' DHL is also managing in-flight
retail and in-flight comfort provision, in a 10-year
multimillion-euro deal stretching the concept of logistics
provision into new areas. This is just one area in which
`big and scary' new ideas can pay dividends.
Q and A session
A fascinating Q&A session followed the lecture, led by
Institute Vice-President Jim Spittle FCILT.
In the session, Graham Inglis stated that the contract
logistics sector needs to stand up for reasonable margins,
and regretted that some clients were too reluctant to
co-operate because they are very protective of their
data. He also urged the standardisation of systems:`There
are currently more warehouse management systems
than you can shake a stick at,' he noted.
He also noted that the supply chain is often the
enabler to a successful change in a business, but
cautioned against investing too heavily in time in
companies that are too far gone and likely to become
insolvent.Also, the recession is not completely bad news
for supply chain 3PLs. As part of the Government's
recently revealed plans to cut public spending to reduce
its deficit, the public sector may move to outsourcing.
Following this rare opportunity for an insight into
the thinking of the world's largest logistics company,
CILT Chief Executive Steve Agg FCILT concluded the
event, saying: `As a leader in our profession, there is
much we can learn from your views on the current
recession and the more radical ideas needed to ensure
companies survive.'

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