THE
first
monthly
winner
of
the-
centr
e:mk
8217s
customer
ser
vice
scheme
,
the
Se
ri
ous
Se
rv
ice
awar
ds
,
is
Lisa
Hu
nt
from
Wa
terstones
in
Si
lbur
y
Ar
cade
.
Lisa
came
ahead
of
62
other
nominations
fr
om
ar
ound
the
shopping
centr
e.
Lisa
was
nominated
by
shopper
Je
nny
Pe
nn
for
her
diligence
,
enthusiasm
and
genuine
inter
est
in
the
customer
8217s
needs
.
Je
nny8217
s
gr
andson
is
tr
avelling
the
world,
getting
the
bus
fr
om
London
to
Sy
dney
and
she
was
keen
to
be
able
to
follo
w
his
adventur
es
.
Lisa
spoke
to
Je
nny
about
what
she
needed
,
took
her
time
with
her
and
gav
e
her
full
attention
until
she
found
the
pr
oduct
just
ri
ght
for
her
.
The
globe
they
decided
on
was
per
fect
for
her
needs
and
Je
nny
was
highly
impr
essed
with
Lisa
8217s
char
m
and
customer
ser
vice
skills
.
8220I
8217m
ver
y
flatter
ed
to
be
the
first
monthly
winner
of
the
award,
8221
said
Lisa,
8220E
ve
ry
time
we
deal
with
a
custom
er
we
hope
to
help
them
find
the
right
pr
oduct
for
their
needs
.
How
ever
,
for
that
customer
to
re
member
the
exper
ience
and
nominate
me
for
re
cognition
is
re
ally
ex
citing.
8220
In
a
close
contest
Pe
ter
Knight
Ma
nager
of
The
Enter
tainer
,r
an
a
close
second.
One
customer
said:
8220B
oth
my
bo
ys
ask
to
come
to
the
shopping
centr
e
just
to
see
Pe
ter
8221.
Je
mma
Fi
eld
fr
om
F.
Hi
nds
came
in
thir
d.
Je
mma
we
nt
out
of
her
way
to
sho
w
a
customer
a
va
ri
ety
of
differ
ent
lockets
,
changing
the
chains
and
even
modell
ing
them
for
the
customer
.
The
delighted
shopper
descr
ibed
it
as
8216e
xc
ellent
ser
vice
8217.
The
Se
ri
ous
Se
rv
ice
Aw
ar
ds
aim
to
encour
age
customer
feedback
and
highlight
gr
eat
customer
ser-
vice
examples
from
re
tailing
staff.
Cu
stomers
ar
e
able
to
nominate
staff
fr
om
individual
stor
es
re
cog-
nising
ex
cellent
customer
ser
vice
skills
.
Once
nomina
ted
both
the
member
of
the
public
and
the
per-
son
nominated
have
the
chance
of
winning
pr
iz
es
supplied
by
Co
ca-
Co
la.
Lisa
is
no
w
enter
ed
into
the
annual
awar
d
and
will
be
joined
by
the
other
monthly
winners
.
Lisa
chose
a
Co
ca-C
ola
BBQ
as
her
pr
iz
e.
The
shopper
who
nomi-
nated
her
re
ceived
a
digital
ra
dio
.Getting
serious
about
ser
vice
at
thecentre:mkCharm
and
customer
service
skills:
Vikki
Boekbinder
,m
anager
at
Wa
terstones
pr
esents
Lisa
Hunt
with
her
certificateMKNEWS8216
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oting
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om
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24
|
July
9,
2008
|
www
.mk-news.co.uk
|
MKNEW
S
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