Tabl
e
14.
N
umber
and
type
of
invest
igations
requested
by
t
he
Pr
eli
mi
nary
I
nvesti
gat
ion
Commi
t
tee
(PIC)Fi
gure
10.
A
verage
ti
me
(in
weeks)
t
aken
to
close
complaints1Fi
gure
11.
N
um
ber
and
cat
egory
of
complaints
and
written
requests
for
advice
received1C
omp
lai
nt
s
can
be
closed
at
any
stage
du
rin
g
the
in
vestigation
process.
This
chart
highlights
average
completion
times
for
each
stag
e
shown,
based
o
n
t
he
747
com
plain
ts
clos
ed
d
urin
g
t
he
year
under
review.2
0
0
72
0
08In
-h
ou
se
i
nv
esti
gations4542In
formal
i
ntervi
ews2815For
mal
int
ervi
ews01An
n
ou
n
ced
vi
sits1915Un
an
n
ounced
vi
si
ts16Ref
erred
to
ext
ernal
solicitors27171
0
2
0
30
In
i
ti
al
cons
iderat
i
on
Assessment
8
Re-assessment
17
Prel
i
mi
n
ary
screening
19
PIC8217
s
fi
rst
consi
der
ation
24
After
PIC
i
n
vesti
gati
ons
3
730
0
25
0
20
0
15
0
10
0
50D
i
s
c
l
o
s
u
r
e
o
f
i
n
f
o
r
m
a
t
i
o
n
F
e
e
s
a
n
d
r
e
l
a
t
e
d
m
a
t
t
e
r
s
P
r
a
c
t
i
c
e
S
t
a
n
d
a
r
d
s
-
g
e
n
e
r
a
l
P
r
a
c
t
i
c
e
S
t
a
n
d
a
r
d
s
-
e
u
t
h
a
n
a
s
i
a
R
u
n
n
i
n
g
t
h
e
b
u
s
i
n
e
s
s
T
r
e
a
t
m
e
n
t
o
f
a
n
i
m
a
l
s
b
y
n
o
n
-
v
e
t
e
r
i
n
a
r
y
s
u
r
g
e
o
n
s
T
h
e
u
s
e
o
f
v
e
t
e
r
i
n
a
r
y
m
e
d
i
c
i
n
a
l
p
r
o
d
u
c
t
s
O
t
h
e
r
s
P
r
o
m
o
t
i
n
g
t
h
e
p
r
a
c
t
i
c
e
P
r
a
c
t
i
c
e
S
t
a
n
d
a
r
d
s
-
2
4
-
h
o
u
r
e
m
e
r
g
e
n
c
y
c
o
v
e
r
P
r
a
c
t
i
c
e
S
t
a
n
d
a
r
d
s
-
g
e
n
e
r
a
l
c
o
m
m
u
n
i
c
a
t
i
o
n
C
e
r
t
i
f
i
c
a
t
i
o
n
A
l
l
e
g
e
d
i
n
a
d
e
q
u
a
t
e
c
a
r
eRCVS
FACTS
2008
15COMPLAINTS,
ADVICE
AND
DISCIPLINARYA
d
vi
ce
(total
=
1,009)
C
om
pl
ai
nts
(total
=
680)Factsandfigures:Layout 1 16/6/08 17:18 Page 15
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